TRUEDENTALDISCOUNTS.COM TERMS & CONDITIONS |
Renewal Conditions: By joining a plan, you are authorizing American Health Advantage to bill your credit card or
checking account for the plan you have selected. This charge shall remain in force until you notify American Health Advantage of request to cancel. By joining, you indicate you have read the terms and conditions of the plan.
This plan will automatically renew at the end of your membership term on an annual basis, and your credit card
or bank account will be automatically charged or drafted for the appropriate amount.
Termination Conditions: American Health Advantage and Careington International Corporation (Careington) reserves
the right to terminate plan members from its plan for any reason, including non-payment.
Cancellation Conditions: You have the right to cancel within the first 30 days after receipt of membership
materials and receive a full refund, less the processing fee, if applicable. FL Residents: You have the right to
cancel within 30 days after the effective date. If for any reason during this time period you are dissatisfied with
the plan and wish to cancel and obtain a refund, you must submit a written cancellation request.
American Health Advantage will accept and cancel plan memberships at any time during the membership period and will cease
collecting membership fees in a reasonable amount of time, but no later than 30 days after receiving a
cancellation notice. Please send a cancellation letter and a request for refund with your name and member
number to American Health Advantage and 159 Parliament Loop,
Lake Mary, FL 32746 or fax to: 888-888-8520. You may also submit
cancellation by email: members@truedentaldiscounts.com. If American Health Advantage
is billing you
quarterly, semi-annually or annually, American Health Advantage
will, in the event of cancellation of the membership
by either party, make a pro-rata reimbursement of the periodic charges to the member.
Description of Services: Please see the enclosed materials for a specific description of the programs that you
have purchased.
Limitations, Exclusions & Exceptions: This program is a discount membership program offered by Careington.
Careington is not a licensed insurer, health maintenance organization, or other underwriter of health care
services. No portion of any provider’s fees will be reimbursed or otherwise paid by Careington. Careington is
not licensed to provide and does not provide medical services or items to individuals. You will receive discounts
for medical services at certain health care providers who have contracted with the plan. You are obligated to
pay for all health care services at the time of your appointment. Savings are based upon the provider’s normal
fees. Actual savings will vary depending upon location and specific services or products purchased. Please
verify such services with each individual provider. The discounts contained herein may not be used in
conjunction with any other discount plan or program. All listed or quoted prices are current prices by
participating providers and subject to change without notice. Any procedures performed by a non-participating
provider are not discounted. From time to time, certain providers may offer products or services to the general
public at prices lower than the discounted prices available through this program. In such event, members will be
charged the lowest price. Discounts on professional services are not available where prohibited by law. This
plan does not discount all procedures. Providers are subject to change without notice and services may vary in
some states. It is the member’s responsibility to verify that the provider is a participant in the plan. At any time
Careington has the right to eliminate a Participating Professional from the respective network in which they are
associated and may substitute Provider networks at its sole discretion. Careington cannot guarantee the
continued participation of any provider. If he or she leaves the plan, you will need to select another provider.
Providers contracted by Careington are solely responsible for the professional advice and treatment rendered to
members and Careington disclaims any liability with respect to such matters. Services and service providers
may change or be discontinued at anytime with notice as required by law.
Complaint Procedure: If you would like to file a complaint or grievance regarding your plan membership, you
must submit your grievance in writing to: Careington International Corporation, P.O. Box 2568, Frisco, TX 75034.
You have the right to request an appeal if you are dissatisfied with the complaint and/or grievance resolution.
After completing the complaint resolution and appeal processes, and you remain dissatisfied, you may contact
your state insurance department.
TX Residents: All complaints will be completed within 72 hours of receipt with
the exception of billing inquiries that require further research or documentation.
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