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Quality Assurance Specialist - Employment



Full Time
Posted: 10/18/2018


Description:

Help our customer service team keep customers happy. We are a direct-to-consumer marketing and e-commerce platform designed for dental savings plans. We provide the online tools that help consumers gain long-term and immediate access to discounts of 20% to 60% on most dental care procedures at 100,000-plus dentists nationwide.

Job Summary:

Ensures accuracy of information and quality of delivery by monitoring inbound/outbound telephone calls; assisting in the feedback and formal education process of individuals on the phone.

Job Duties:

  • Monitor high volume of inbound and outbound calls from potential and current members- verifies call results by measuring skills in use of scripts, product knowledge, sales and service ability, greeting, dictation, listening, etiquette, objection handling, efficiency, and courteous close of call.
  • Conducts call scoring audit for each call monitored and weekly calibration sessions.
  • Maintain call monitoring database metrics for assigned team of sales associates.
  • Alert appropriate supervisor/leadership to unusual or inappropriate calls by representatives.
  • Maintains accurate files/notes and provides feedback to management completing reports with timeliness and accuracy.

Requirements:

  • College Degree and/or 1-3 years related experience and/or training; or equivalent combination of education and experience.
  • Proficient in Microsoft Office programs (i.e. Word, Excel, Outlook, etc.)

Skills/Qualifications:

  • Oral/Written communication skills.
  • Organizational skills.
  • Excellent analytical, critical thinking, and communication skills.
  • Time Management skills. Ability to prioritize and multitask.
  • Customer Service skills.

Please feel free to contact the the hiring manager to set up your interview today!
Email: HR@truedentaldiscounts.com




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Job Details



Job ID
1275633
Location
Lake Mary, FL
Industry
Health / Dental
Type
Full Time
Career Level
Entry Level
Presence
In-House